Refund & Return Policy
We do not accept a random return of products unless there is a quality issue that we cannot solve. If you do return the products randomly, we will not offer any refund.
Only items that have been purchased directly from www.lemokey.com can be returned to us if applicable. Return of the product also depends completely on the warranty of the product.
If you have a quality issue to report, you can write us an email at support@lemokey.com and we will suggest solutions. If we feel that the issue needs to be checked by the team, we will ask for your help to return the product with a proper shipping method (ship with tracking number at a reasonable fee) and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.
Don’t like the product and want to return it.
If it is not related to a product quality problem, and the customer wants to return the product, please follow the following requirements and procedures:
- The customer needs to request it within 7 days of product/parcel arrival.
- The customer needs to pay the return shipping cost, and we will not refund the return shipping cost.
- Please choose a shipping method that provides a tracking number, otherwise, we will not refund the product price as we don’t know which is the returned parcel and where is it.
- Please inform us of the tracking number once you shipped out the returned product.
- Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to Lemokey warehouse) in seven business days. You can email support@lemokey.com and we can provide you with the address to our warehouse where you can return the product.
Received wrong layout/version
If you find that the product layout or version you have received is not what you ordered, please provide an image/video of the product and the tracking number written/printed on paper. Email this to support@lemokey.com within 7 days after the order has been delivered to you.
We may ask for your help to return the product with a proper shipping method (ship with tracking number at a reasonable fee) and we will offer you a replacement product. Alternatively, you can suggest a solution or we will suggest other solutions if necessary.
As we’re not able to request a return shipping label from the shipping company at the moment, we may ask for your help to check and pay the return cost with the shipping company (e.g.: postal service) for a shipping method that provides a tracking number.
Please remember to inform us the tracking number (this is important) once you shipped out the returned product.
Once we received the product in our warehouse, we will issue a refund in seven business days.
Order cancellations
If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.
Refunds (if applicable)
We offer refund/replacement only once we have received the product. It generally takes up to 7 business days for the refund to process. A refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund after we refunded your order, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
For any questions, please contact us at support@lemokey.com.